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Pandemic preparedness
Posted on Wed. Oct. 28, 2009 - 09:59 am EDT Bookmark and Share Subscribe RSS   E-mail

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EDITORIAL

Just two concerns for 911 merger: cost and efficiency
And since costs won't go down, efficiency is even more important.

Merging the city and county 911 call centers should be the perfect model for government consolidation. The dispatchers do the same kind of work with the same kind of equipment and work in the same space, separated only by a glass wall. What could be more logical than combining them?

Instead, the interminable effort at 911 consolidation will illustrate to many people the apparent inability of city and county officials to get along, let alone do anything as constructive as cooperating.

This time around, a merger plan seems to have been worked out, with a joint 911 operation to be under the control of a city-county board, but the support of two of the three county commissioners now seems in doubt in the face of Sheriff Ken Fries' vehement opposition. How the commission will vote Friday is anybody's guess.

There are two main reasons to consider such a consolidation: It would save money, and/or it would improve service. Fries says the merger would do neither, and at least on one he has a point.

No one should have any illusions about the first point. Not only will a merger not save money, it is likely to cost taxpayers even more. Merging the 911 centers would allow an increase of the 911 fee charged to local telephone users. Increasing the fee would enable officials to start shifting the cost of 911 from property taxes to the fee, an idea both city and county officials have endorsed.

Anybody think those property taxes will be returned to taxpayers? No, what we'll have essentially is a backdoor tax increase of the sort city residents were hit with when garbage-collection fees were instituted.

Whether there will be greater efficiencies is the debatable question. Fries is quite adamant on this point - he goes so far as to say people will die if the new system is implemented. That seems a little drastic considering it's just the leadership system of 911 that's being changed, not an overhaul of the way the centers operate. It's just that people doing the same job for different bosses will now be colleagues - that seems designed to improve service, not reduce it.

But Fries is quite right that improved service - getting an emergency vehicle to someone who needs it faster - should be the prime concern of those considering this proposed change. And since the cost to taxpayers will likely go up instead of down, that adds even more weight to the service question.

So commissioners must decide: Is Fries just being a turf-protecting crank who would oppose all changes to 911? Or does he raise valid points that need to be addressed before a merger is approved?

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Posted by David Ray on 10/28/09 12:42:00 PM (Suggest removal)
  • James R
I have installed many 911/Dispatch centers around the Country. Sounds like the City needs to update and re-map their addresses/phone numbers/residents and or coordinate with the initial agency that installed it. This should always be an ongoing, never ending process of verifying information and 911 mapping into the dispatch center computers.

The call comes in and should automatically tell the dispatcher based on the Victims address what appropriate Police agency to dispatch if the dispatcher makes the judgement call to dispatch emergency services. 911 mapping determines: City or County?

Same goes for City Fire or County/Volunteer Fire Units and or Ambulance to be dispatched either to the city or the County, based on the 911 address when the initial call comes in. EXAMPLE: You live in Allen County (not in any town or city thereof, You call in and say, your house is on fire. When the call comes in, the 911 mapping address automatically should tell the dispatcher you live in the County. The dispatcher will then, dispatch the appropriate agency: County Fire Dept. or Volunteer Fire Dept. closest to you. If the City's 911 Call center does not do that now, the City of Fort Wayne did not get their money's worth. The dispatcher does NOT make that judgement of whether it's City or County. 911 mapping does!

It wasn't your fault, you fell through the cracks.

This is exactly what Sheriff Fries is talking about. 1. The first call into 911 dispatch center NEEDS to be 100% accurate with all of the correct information so a dispatcher can appropriately enter the info and dispatch the call.

2. Sheriff Fries needs to: have enough units on the road at any given time and be in an area to respond ASAP! That is why Sheriff Fries wants ACS Precincts throughout Allen County. Driving back and forth from the farthest reaches of Allen County, to do paperwork or take someone to jail, is taking too many units out of service which jeopardizes public safety.

3. There should be NO ELECTED or Political figures of any kind on this board! mayors, city council members, commissioners, etc. All they do is say NO and want to keep their pockets lined with money from your tax payers dollars instead of it going to the appropriate Public Safety Agency.

Only a person with the utmost integrity, responsibility, discipline and some knowledge of Public Safety should be allowed to either run a 911 Call Center or serve on the Board.


Posted by Zorro l.. on 10/28/09 11:51:00 AM (Suggest removal)
  • Experience`
I've had a few experiences with 911 in the last two years. We had a fire a few blocks from a city fire station. My 911 call went to the county who transfered me to the city. That dispatcher said you are not in the city and put me back to the county. That dispatcher could not validate the address where I was at who then sent me back to the city. After twelve minutes a fire truck from 3 blocks away arrived to a total loss. The fire commander on the scene told me just between you and me you need to report this. When our mom's car broke down on I69 on the southwest side a sheriffs officer and a city officer showed up to help. I heard them both say why are you here and why did we both get sent here they had no idea each other were coming. Obviously, they need to get together on the same page but I'm not sure what the answer is. Fries being in control makes sense as an elected official, however, his 911 is very small in compared to the city's operation. It has to be fixed and now is the time.



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