NEW YORK – That cheeseburger on the value menu may end up costing more than you think.
Whether it's the “Dollar Menu” at McDonald's or the “Why Pay More Menu” at Taco Bell, fast-food chains often spotlight their cheapest offerings to attract customers.
The items usually cost a buck or so and are no doubt a deal if you're looking for a quick treat. But there's a reason why companies dangle the offers; customers often end up spending more on other items once they're in the restaurants. Think $3 coffee frappes and fruit smoothies.
“Every restaurant has an opportunity to get customers to trade up to more expensive, higher-priced options including main entrees, sides, beverages and desserts,” said Darren Tristano, an analyst at research firm Technomic.
Additionally, value menus aren't as filling as they were a few years ago because restaurants swap out items that become too expensive to offer at such low prices. Earlier this year, for instance, small fries and small soft drinks disappeared off McDonald's Dollar Menu.
That doesn't mean that you should stay away from value menus. After all, you get deals on certain items because restaurants make money on others.
But as a consumer, it's worth knowing how fast-food chains rely on value offerings – and the role they play in how much you ultimately spend.
Filling up the tray
For restaurants, the profit margins for value menu items are often razor-thin. But they make money off them by selling the items in huge volumes.
Taco Bell, for example, is known for its affordable prices even in the fast-food industry; its “Why Pay More” menu offers 89-cent nachos and 99-cent tacos.
But chances are that you'll get more than one taco. Not including a drink, customers order an average of three items, says Brian Niccol, the chain's chief marketing officer.
Better yet, customers may opt for (relatively) pricier items, such as a grilled stuffed burrito, which is around $3. Or they might “trade up” to the new taco that comes in a Doritos flavored shell, which costs 30 cents more than a regular taco. The idea is that people will fill up their trays, hopefully with more profitable foods.
The same philosophy applies to other fast-food chains, including Subway. The ubiquitous sandwich shop doesn't have a value menu per se, but its $5 foot-long deal has become a staple of its marketing. Without giving details, Subway Chief Marketing Officer Tony Pace said the offer has been a “game changer” in terms of bringing in customers since it was introduced in 2008.
Want a drink with that?
Fountain drinks have high profit margins.
“The more often you can sell a drink, the better you feel about providing discounts on other items,” said Niccol of Taco Bell.
As sales of sodas and diet sodas have slipped, restaurants have responded by aggressively marketing other drinks, such as specialty coffees and smoothies.
It's been a big part of McDonald's success in recent years; the chain introduced premium coffee drinks in 2009 and fruit smoothies the following year. It's no surprise that Burger King followed suit with its own coffee frappes and smoothies as part of its revamp earlier this year. Wendy's is also testing specialty coffees in select markets.