• Newsletters
  • Facebook
  • Twitter
°
Saturday, July 22, 2017
View complete forecast
News-Sentinel.com Your Town. Your Voice.

Learning the ways of retailing through Goodwill

Director of Operations Lori McCutcheon shows Eric Seybold how to work a register during a retail training class. The class is held as part of Goodwill's Employment Services programs. (Photo courtesy of Goodwill Industries of Northeast Indiana)
Director of Operations Lori McCutcheon shows Eric Seybold how to work a register during a retail training class. The class is held as part of Goodwill's Employment Services programs. (Photo courtesy of Goodwill Industries of Northeast Indiana)
Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.The Associated Press
Friday, April 26, 2013 12:01 am
A couple of times a year, staff members at Goodwill Industries of Northeast Indiana gather a few good candidates from among their clients and teach them to work in retail businesses.The retail training program can entail as much as six weeks' training, beginning with 20 hours of classroom instruction during the first week.

Because so much of the teaching entails hands-on instruction, teachers limit the number of students involved at one time to only four or five, said Randy Wolf, director of client services for Goodwill Industries of Northeast Indiana.

The students also spend quite a bit of time working in retail, both in Goodwill stores and in a Fort Wayne Walgreens store, he said.

Students cover a lot of territory in only a few weeks of training, according to Wolf. They go beyond the obvious, such as handling money and operating cash registers, to working with customers on the telephone, store maintenance, safety, warranties and return policies, job-interview techniques.

Comments

News-Sentinel.com reserves the right to remove any content appearing on its website. Our policy will be to remove postings that constitute profanity, obscenity, libel, spam, invasion of privacy, impersonation of another, or attacks on racial, ethnic or other groups. For more information, see our user rules page.
comments powered by Disqus