Happy birthday, city call center
The city of Fort Wayne’s 311 Call Center celebrated its 10th anniversary this week, and Mayor Tom Henry celebrated by launching a new mobile app and improved website.
The Fort Wayne 311 mobile app is available through the App Store and Google Play and offers interactive mapping, which displays online and mobile service requests, a new public knowledge base, feedback survey and other engagement features for residents to provide feedback to city government.
Go to www.cityoffortwayne.org and click on the 311 icon.
Fort Wayne launched its 311 program in 2007 to make government more accessible and responsive to the needs of residents, businesses and visitors. Since its inception, the center has handled more than 1.5 million calls. The services provided by 311 have continued to expand as Citizen Services currently assists 23 city departments. Last month, the city received the Game Changer Award, presented by Oracle at the Modern Customer Experience Conference in Las Vegas, for providing quality experiences to its customers through integration, feedback, data collection and analysis.