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News-Sentinel.com Your Town. Your Voice.

Duke Energy reports errors, weather led to bill complaints

Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.The Associated Press
Thursday, April 20, 2017 11:06 am

INDIANAPOLIS - Duke Energy says internal billing errors, misread power meters and a cold December led to customer complaints of high utility bills in Terre Haute and Greencastle.

Duke Energy Indiana President Melody Birmingham-Byrd told the Indiana Utility Regulatory Commission on Wednesday in Indianapolis that it was "the perfect storm" and offered an apology to customers.

The Tribune-Star reports (http://bit.ly/2pVR7c6 ) the utility mobilized a customer response team following the complaints.

Duke began a pilot program last May in Terre Haute to install digital meters that automatically transmit information to the utility on a daily basis to show power usage, which is used to bill customers. Installation was expanded throughout Terre Haute and Greencastle.

Hundreds of Charlotte, North Carolina-based Duke's customers complained about unusually high home heating bills for December and January.

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Information from: Tribune-Star, http://www.tribstar.com

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