Mayor Tom Henry: City exploring ‘monetary relief’ for poor trash service

Tom Henry

City residents may be in line for some form of rebate in exchange for past garbage-collection problems, Mayor Tom Henry suggests.

In a statement issued Thursday, Henry said “We know that many residents have experienced challenges over the past several months. The exploration of a measure of appreciation to our customers is the right thing to do. Therefore, I’m asking the working group to explore various options that might be available to provide possible monetary relief to our solid waste ratepayers. This discussion will be part of their next meeting that will take place later this month. I’m looking forward to the outcome of the meeting and we’ll keep the public informed of next steps.”

Earlier this week, the city and Red River Waste Solutions began a new map and routing system designed to improve the garbage and recycling collection process. Henry said he’s “encouraged with the way the first four collection days have gone. Misses have been reduced and we’ve had significantly fewer calls to our 311 call center.” Henry also thanks residents “for their continued patience as we work to provide the best garbage and recycling services possible . . . By working together, we can make a lasting and meaningful difference as a point of destination city.”

This week city Solid Waste staff members found many recycling carts out even though their collection day is not until next week. At the same time, they saw many carts not out in neighborhoods scheduled for pick-up.

To assist residents with the new schedule, the webpage MyNewTrashDay.com is being updated daily with a list of neighborhoods scheduled for recycling collection the following day. The page will be updated each day by noon through the remainder of November until residents get used to the new schedule.

In October, the city announced Red River would concentrate collections in one sector of the city at time instead of spreading its resources over larger areas. In July the city fined Red River $84,000 after receiving 2,063 verified calls for missed trash collections and another $38,750 in fines for 784 missed recycling pickups. Even more problems were reported in August, with 4,840 missed trash pickups and 1,100 missed recycling calls. Red River began service in January.